CARRIAGE charge for one UK delivery address is £20 CARRIAGE charge will be free for any orders more than £500.00 (UK mainland only) If you are based at destination not listed above please contact us for shipping rate.

Refund Information: Be Urban Chic will credit your account, dispatch a replacement or issue a refund to the customers if the product is delivered with one of these 2 conditions: Wrong product - If you received the wrong product due to our shipping mistake, please notify us within 5 business days and We will then advise on how to proceed with the return. We will arrange for you to return the incorrect product and we will ship you the correct product. Please do not send us the product until you contact us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The item is your responsibility until it reaches us. Defective Product - If you received a defective product, please notify us within 5 business days. We will then advise on how to proceed with the return. After we have examined and confirmed the defective product we will dispatch a replacement. Please note that just because one tem in a case may defective it does not mean that all of the items are. Please do not send us the product until you contact us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The item is your responsibility until it reaches us. Any refused shipment sent back to Be Urban Chic does not constitute the right to a refund or credit. The customer will have to make arrangements with Be Urban Chic to receive the refused shipment again. No returns will be accepted after 14 days of delivery. We will not accept returns aside from wrong or defective products. If you wish to test out our products please just place a small order. We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions This returns policy does not affect your statutory rights.